Conciliation

In the unlikely event that something goes wrong, the Approved Workshop Scheme has a process for dealing with any problems.

• First, you should always try to resolve the problem directly with the workshop itself.
  There will always be a member of their staff available with authority to deal with any concerns.
• For anything more serious, or if you feel that your problem has not been resolved properly after talking to the workshop, you should email or write to the workshop outlining your concerns - make sure you keep copies of all correspondence you send or receive.
• If the workshop fails to satisfy your requirements, you should complete a Conciliation Request Form and send it to the Approved Workshop Scheme Manager.
• This is usually a last resort, since the vast majority of concerns will be dealt with by the workshop without the need for you to make a formal complaint.

The Approved Workshop Scheme operates an independent conciliation service that is free to the customer. All formal complaints sent to the Approved Workshop Scheme Manager will be investigated (via an internal process). In the event that a solution cannot be found, then the dispute, if viable, will be passed to an independent body who may contact you directly.  You will need to demonstrate that you have already taken the steps outlined above.

Download a Conciliation Request Form.