News

Capital service

At the Motorhome Caravan & Camping Show (ExCeL London 14-19 February 2012) all the latest tourers and motorhomes will be on show.  Visit the NCC stand in the Boulevard for information on how to find a reliable workshop and the importance of having your vehicle serviced regularly.

Winning ways for Cheshire AWS service centre
Caravancare, an Approved Workshop scheme mobile workshop in Warrington, currently boasts an impressive 99 per cent customer satisfaction level.  The results come from customers who fill in an online questionnaire about the service received at their chosen AWS member; the questionnaires are then analysed and the results posted on this site so potential customers can see them.

One of Caravancare's customers recently became the latest winner of the £150 prize in the Approved Workshop Scheme draw – into which all caravanners/motorhomers who fill in the survey are entered. 

New workshops from the West Country to the Highlands
More than a dozen new businesses have joined the Approved Workshop Scheme in the last few months.  The new recruits to the service mean that from Bideford (Hill Top Caravans) through the Midlands (Pedley’s Leisure) to Inverness (Highland Campervans), there is increased choice for tourer and motorhome servicing.

Other businesses to have joined are: Adams Morey Ltd; DNR Caravan Services; Greenbank Caravans & Trailers Ltd; Norfolk Caravan Services; P & D Storage; Teesside Caravans; T C Motorhome and Caravan Centre; Top Road Tourers; Tourer Tech Mobile Service Engineers and Wessex Leisure Vehicle Services.

High satisfaction levels from AWS customers
In the first survey into satisfaction levels among customers who used the Approved Workshop scheme, a massive 9.5 out of 10 (95 per cent) reported they were satisfied with the service received. Nearly 3,000 caravanners responded to the survey to rate workshops in the scheme.

The survey can be filled in online, after work has been completed by an Approved Workshop. Respondents' details are kept confidential, thus encouraging honest answers, although comments can be passed on to workshops if permission is given. All respondents are entered into a quarterly prize draw; the survey is ongoing and workshops are given feedback on their performance.

Award winning workshops
Earlier in 2011, the first ever Workshop Awards were held, based on the responses of customers who had used workshops in the scheme. 

There were three categories and the winners were:
- Approved Mobile Workshop of the Year  - Total Caravan Care
- Approved Fixed Workshop of the Year - Dave Butlin Caravan Services
- Approved Dealer Workshop of the Year - Fry’s Caravans Limited

Well done to the winners and thanks to the customers who told us about their good experiences.