Customer Satisfaction Survey

All items marked * are required.

Dealer *
These survey results will help towards maintaining and improving our services to you. They will remain confidential, only the performance data will be passed on to the AWS service centre names above. If you are happy for your comments (in the box at the bottom of the survey form) to be passed on, please check this box
Is this the dealership where you brought your caravan/motorhome? *
Type of unit *
Motorhome type *
Work carried out *
   
Your Experience  
Was the work completed on time? *
If No, was the delay due to a delay in ordering a part and were you informed of this?
Did the invoice match the price quoted? *
Did a member of staff fully explain the repair/invoice? *
Was additional CHARGEABLE work identified during the repair? * (Answer "Yes" if the work was charged for and "No" if the work was free of charge)
If yes, did they seek your acceptance before proceeding? *
Were any parts invoiced for available to view?
If an accessory was fitted, was this fully demonstrated? *
Was your vehicle handed back in a clean condition? *
Did you have a cause to complain? *
If yes, was this handled swiftly and amicably on the day? *
 
Please mark the following sections on a score of 1 to 5 (5 being the highest).
Quality of booking process *
Was the pricing structure clear? *
Level of information provided
(i.e. brochures, literature & knowledge of staff) *
Explanation of work carried out *
Explanation of additional work carried out * 1
Clarity of detail on the invoice *
Quality of the service/repair *
Staff attitude & helpfulness *
Has the Approved Workshop Scheme met your expectations? *
How would you rate your overall experience? *
   
Please give an overall mark for this workshop from 1 to 10
(10 being the highest)
*
   
Would you recommend this workshop to a friend? *
   
I am happy to have my details shared with the three Workshop partner *
   
Terms & Conditions