Customer Satisfaction Survey

All items marked * are required.

Dealer *
These survey results will help towards maintaining and improving our services to you. They will remain confidential, only the performance data will be passed on to the AWS service centre names above. If you are happy for your comments (in the box at the bottom of the survey form) to be passed on, please check this box
Name *
Email Address *
Make & Model of caravan/motorhome *
CRIS/Reg No *
Did you buy the unit? *	New Used

Is this the dealership where you brought your caravan/motorhome? *	Yes No
Type of unit *	Single axle caravan Twin axle caravan Motorhome
Motorhome type *	Micro/camper van/van base Coach built A Class N/A
Work carried out *	Service Warranty Repair/Insurance Accessory fitment

Your Experience
Was the work completed on time? *	Yes No n/a
If No, was the delay due to a delay in ordering a part and were you informed of this?	Yes No n/a
Did the invoice match the price quoted? *	Yes No n/a
Did a member of staff fully explain the repair/invoice? *	Yes No n/a
Was additional CHARGEABLE work identified during the repair? *	Yes No n/a (Answer "Yes" if the work was charged for and "No" if the work was free of charge)
If yes, did they seek your acceptance before proceeding? *	Yes No n/a
Were any parts invoiced for available to view?	Yes No n/a
If an accessory was fitted, was this fully demonstrated? *	Yes No n/a
Was your vehicle handed back in a clean condition? *	Yes No n/a
Did you have a cause to complain? *	Yes No n/a
If yes, was this handled swiftly and amicably on the day? *	Yes No n/a

Please mark the following sections on a score of 1 to 5 (5 being the highest).
Quality of booking process *	Low 1 2 3 4 5 High	How important is this to you? *
Was the pricing structure clear? *	Low 1 2 3 4 5 High	How important is this to you? *
Level of information provided (i.e. brochures, literature & knowledge of staff) *	Low 1 2 3 4 5 High	How important is this to you? *
Explanation of work carried out *	Low 1 2 3 4 5 High	How important is this to you? *
Explanation of additional work carried out *	Low n/a 1 2 3 4 5 High	How important is this to you? *
Clarity of detail on the invoice *	Low 1 2 3 4 5 High	How important is this to you? *
Quality of the service/repair *	Low 1 2 3 4 5 High	How important is this to you? *
Staff attitude & helpfulness *	Low 1 2 3 4 5 High	How important is this to you? *
Has the Approved Workshop Scheme met your expectations? *	Low 1 2 3 4 5 High
How would you rate your overall experience? *	Low 1 2 3 4 5 High

Please give an overall mark for this workshop from 1 to 10 (10 being the highest) *	1 2 3 4 5 6 7 8 9 10

Would you recommend this workshop to a friend? *	Yes No

I am happy to have my details shared with the three Workshop partner *	Yes No

Please use this space to add any additional comments
Whats your favourite colour?
I would rather nominate a different Workshop for their award
I have read the terms and conditions *	Terms & Conditions